Q. What are shipping fees for US orders?

A. There are no shipping fees.
The cost of shipping is already built into the price for each product.
There are no hidden or additional shipping costs for your orders
So you don't need to worry about.



Q. What should I do with tariffs?

A. If goods are shipped outside the United States, we will send them as gifts and write down low prices to avoid additional tariffs



Q. I received a damaged/flawed/incorrect order. What should I do?

A. We replace it or refund !  tell me anytime.
I will help you. but you should show me the picture for evidence.
We do our absolute best to package your order so that it arrives in perfect condition. Unfortunately, we can't control the UPS / FedEx delivery drivers who will be handling the order along the way. Don't worry - damage rarely occurs. 



Q. I received coupon how have to I use?

A. We provide always our coupon 'pettail5%off' 
but you should subscribe and join email.
As a result, we can think of a 5% discount on all customers.
If you can't apply a coupon, let us know. I will always help you to receive discount.



Q.Things do not come. How can you help me?

A. If it will not arrive after 30 days, we will refund.



Q. How can we contact to you?

A. Please use message function in main page. 
Even if we are absent, the messages remains.
We will contact you within 24 hours. Or leave an email to admin@pettailus.com